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Terms of Service

Last updated: [EFFECTIVE DATE]

These Terms of Service (the “Terms”) form a binding agreement between [COMPANY NAME], a company registered in [JURISDICTION] under company number [COMPANY NUMBER] with its registered office at [COMPANY ADDRESS] (“Localeo”, “we”, “us”), and the individual or entity that creates an account (“you”, “Customer”).

By creating an account, accessing the service, or clicking to accept these Terms, you agree to be bound by them. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. The service

Localeo is a hosted translation management platform. It lets you store source strings, invite collaborators to translate and review them, publish versioned release bundles, and retrieve those bundles through our API and content delivery network.

We may change, add, or remove features over time. Where a change removes material functionality you are actively using, we will give you reasonable notice at the email address on your account.

2. Accounts and organizations

  • You must provide accurate account information and keep it up to date.
  • You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly at [SECURITY EMAIL] if you suspect unauthorized access.
  • Accounts are for named individuals. Sharing a single login between people is not permitted; invite each collaborator instead.
  • Every user belongs to at least one organization. Whoever creates an organization is its owner and controls membership, roles, and billing for it.
  • You must be at least 16 years old, or the minimum age of digital consent in your country, whichever is higher.

3. Your content

You own your content. Source strings, translations, keys, comments, and everything else you upload or create remain yours. We claim no ownership over them.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your content strictly to the extent necessary to operate the service for you — including storing it, compiling it into release bundles, serving those bundles from our CDN at your instruction, and creating backups.

You are responsible for your content, and you confirm that you have the rights necessary to upload it and that it does not infringe anyone else’s rights or break any law.

4. Published releases are publicly accessible

This clause describes a deliberate design decision, and you should read it carefully.

When you publish a release, the compiled translation files are uploaded to our content delivery network and served over unauthenticated URLs. Those URLs contain randomly generated, unguessable identifiers, but they are not protected by a password, token, or expiry. Anyone who has a URL can download the file behind it, and can keep doing so until you rotate the identifier or delete the release.

Access control for published release files is therefore the secrecy of the URL and nothing more. Do not publish releases containing anything you would not be willing to serve publicly. Secrets, personal data, and confidential material do not belong in translation strings.

5. Acceptable use

You agree not to:

  • upload content that is unlawful, infringing, defamatory, or that contains malware;
  • use the service to store or transmit special categories of personal data (health, biometric, political, religious, or similar) — translation strings are the wrong place for it;
  • attempt to gain unauthorized access to the service, other customers’ data, or the underlying infrastructure;
  • probe, scan, or load-test the service without our prior written consent, or circumvent rate limits and plan quotas;
  • resell, sublicense, or make the service available to third parties as a standalone product;
  • use the service to build a competing product, or copy any part of its look, feel, or functionality for that purpose.

We may suspend an account that we reasonably believe is breaching this section, and will tell you why unless the law prevents us.

6. Plans, fees, and billing

  • Paid plans are billed in advance, monthly or annually as you choose, through our payment processor Mollie. We do not receive or store your full card details.
  • Fees are stated exclusive of VAT and other applicable taxes, which are added where required. If you supply a valid VAT identification number, the reverse charge mechanism may apply.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
  • You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for; we do not refund partial periods except where the law requires it.
  • Changing plan mid-period takes effect as described in the app at the time you make the change.
  • If a payment fails we may retry it and, after reasonable notice, suspend access until the balance is settled.
  • We may change prices with at least [NOTICE PERIOD] days’ notice by email. Price changes take effect at your next renewal, and you may cancel before then if you do not accept them.

7. Free plans and trials

Free plans and trials are provided as-is, may carry usage limits, and may be modified or discontinued at any time. We may delete data in accounts that have been inactive for more than [INACTIVITY PERIOD], after emailing the account owner first.

8. Our intellectual property

The service itself — the software, design, documentation, and the Localeo name and logo — belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

9. Third-party services

The service depends on third parties for authentication, payments, email, and content delivery. Their handling of data is described in our Privacy Policy. We are not responsible for third-party services you choose to connect yourself, such as webhook endpoints or CI systems calling our API.

10. Availability

We aim to keep the service available and to perform maintenance outside peak hours where practical, but we do not promise uninterrupted availability unless a separate written service level agreement says otherwise. Planned maintenance will be announced in advance where possible.

11. Warranties and disclaimers

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will be error-free or that any translation output is accurate or suitable for your purposes. Nothing in this section limits rights that consumers have under mandatory law.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data, however caused.

Our total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us for the service in the [12] months immediately before the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your content or from your use of the service in breach of these Terms, including reasonable legal costs.

14. Term, suspension, and termination

  • These Terms apply for as long as you have an account with us.
  • You may close your account at any time from your account settings.
  • We may suspend or terminate your account if you materially breach these Terms and do not fix the breach within [CURE PERIOD] days of us telling you about it, or immediately where the breach cannot be fixed or the law requires it.
  • On termination, your right to use the service ends. You may export your content before termination, and for [EXPORT WINDOW] days afterwards on request. After that we may delete it in line with our Privacy Policy.
  • Sections that by their nature should survive termination — ownership, fees already due, disclaimers, limitation of liability, indemnity, and governing law — do so.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least [NOTICE PERIOD] days’ notice by email or in the app. Continuing to use the service after a change takes effect means you accept the updated Terms; if you do not, you may cancel before then.

16. Governing law and disputes

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law rules. The courts of [COURT LOCATION] have exclusive jurisdiction, except that consumers may bring proceedings in the courts of their country of residence where mandatory law allows.

17. General

  • If any provision is found unenforceable, the rest remains in force.
  • Our failure to enforce a provision is not a waiver of it.
  • You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
  • These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between us.

18. Contact

Questions about these Terms: [CONTACT EMAIL], or write to [COMPANY NAME], [COMPANY ADDRESS].

Terms of Service · Localeo · Localeo